What are the standard check-in and check-out times?
Standard check-in is at 3 pm. Standard check-out is at 12 pm noon.
If you arrive before 3 pm and your room is not available, you can store your luggage at the bell desk.
Please note that late check-out requests are subject to availability and occupancy on the date of departure and additional charges may apply.
What are the The Grand America Hotel pool hours?
Open year round, our world class indoor pool provides a tranquil setting for lap swimming or relaxation in the whirlpool.
- Family pool hours from 7am-9pm
- Adults 18+ are welcome to swim from 9pm-10pm
- Open seasonally from 9am - 9pm.
What type of parking is available at The Grand America Hotel?
Self-parking and Valet parking are available.
Underground parking is offered for self-parking; accessible from both the Main Street and 600 South Street entrances.
- Overnight Valet Parking: $25.00
- Daily Valet: $10.00
- Overnight Self-Parking: $15.00
Daily Event Parking:
|0-30 minutes||No Charge|
|30 minutes-2 hours||$2.00|
|Each Additional Hour||$1.00|
Is there transportation to/from the airport to The Grand America Hotel?
Yes. There is transportation available via taxi cab to and from Salt Lake City International Airport which takes approximately 7 miles or 10 minutes.
Please contact the Concierge at 801-258-6703 if you would like a reserved transfer.
What transportation options are available while staying in Salt Lake City?
Taxis and private car service can be arranged through the Concierge. Please call 801-258-6703.
What forms of payment are accepted to pay for a room?
The Grand America Hotel accepts the following cards:
Visa, MasterCard, American Express, Diners Club, Discover Card, Carte Blanche, Sinclair Card
Please note that the credit card used to reserve your guestroom is for guarantee only. To use this card as payment, it must be presented in person upon arrival.
Are non-hotel guests able to access The Grand America Hotel pools?
The indoor pool is available for local and non-hotel guests at a charge of $50 and is based on availability. Guest passes are not available to the outdoor pool.
Are hoverboards allowed at The Grand America Hotel?
A hoverboard could injure the operator and/or other guests. For the safety of all guests, we do not allow hoverboards at The Grand America Hotel.
Are personal drones allowed to be flown near or above The Grand America Hotel?
A personal drone flying near or above The Grand America Hotel could potentially violate the privacy and safety of our guests, we do not allow drones to be flown near or above the hotel.
Best Rate Guarantee
When you book a room through grandamerica.com, you will receive the guaranteed lowest rate at The Grand America Hotel. This is our promise to you.
If you do find a lower published rate on any one of our rooms, we will match that published rate.
What is the minimum age required to book a reservation?
Guests must be 21 years or older with photo identification to check-in. Please contact the hotel for further information.
Can special amenities, such as floral arrangements or Champagne be prepared for guests prior to arrival?
Absolutely. We’d love to help make your stay extra special. All VIP amenities will be delivered to the room as requested.
To make arrangements, please call The Grand Ambassador at 801-258-6608.
Does The Grand America Hotel offer childcare?
The Concierge can assist with finding a babysitter to fit your needs.
For further information and applicable rates, or to schedule, please contact the concierge 801-258-6703 for assistance. For more information on our Families First program visit our web page.
Does The Grand America Hotel have cribs or rollaway beds available?
Yes, we do offer cribs as part of our Families First program. Please request a crib with the reservation agent during the booking process.
We do not offer rollaway beds.
Does The Grand America Hotel allow pets?
Only service animals are allowed and additional deposits may apply.
Does the Grand America Hotel offer discounts to military, AARP or AAA members?
We offer a 5% discount for AAA and AARP members. We do not offer a military discount.
For more information on room types and dates, please call reservations at 800-304-8696.
If I have questions about my bill, who can I contact?
Please direct all questions to our accounting department by calling 801-596-5710.
Does The Grand America Hotel offer tours of the hotel?
Yes, we offer guided and self-guided tours.
Please contact our Grand Ambassador at firstname.lastname@example.org to arrange a private tour, or you can download our art guide for a self-guided tour at your convenience.
What are the liquor laws in Utah?
All liquor, wine and full-strength beer must be purchased from a Utah state liquor store or a package agency. The Grand America Hotel is a package agency, which means we are able to deliver alcohol to you by room service. Beer with 3.2% alcohol content by weight may be purchased to go at most grocery and convenience stores in Utah. Utah does not sell kegs. Liquor, wine, full-strength beer, and beer (3.2% alcohol) are available by the glass at licensed restaurants and clubs. Beer may also be purchased in many places that have a "beer only" type license. These include taverns, beer bars, smaller restaurants or cafes, snack bars, etc. Alcohol beverage service in a licensed restaurant requires that you order food with your drink, that your beverage be delivered to your table or counter by your server, and that you consume your drink at or near the table or counter. At The Grand America Hotel, the following restaurants hold a restaurant license; The Garden Café and Lobby Lounge. Alcohol beverage service in a club does not require that you order food. Full bar service and table service are both available. Persons under the age of 21 are not allowed in the lounge or bar area of a club. Beer service in "beer only" establishments does not require that you order food and you must be 21 years of age. At these locations, the pour is limited to 1.5 oz quantity of primary liquor (as opposed to a traditional 2 oz you’d find in other states). Restaurants and clubs are prohibited from serving beer until 10:00 am and not after 1:00 am.
Still confused? Please call our concierge and they’d be happy to direct to you an establishment that meets your needs for the evening.
Employment opportunities at The Grand America Hotel
For all current openings, please visit our employment website.
Does the hotel have car charging stations?
The Grand America Hotel has two Tesla Destination charging stations with 80amp maximum output per station and one Universal charging station (J-1772 plug) with 30amp maximum output. The Tesla stations can charge the Model S, Model X and all future models. The stations are located in our valet area and all chargers have 25 feet of cable per station. If you have further questions regarding our charging stations, please contact our Concierge at 801-258-6703.