Grand America Hotel - Salt Lake City

Etiquette & Policies

Arrival Guidelines

Please arrive 20 minutes in advance of your scheduled appointment time to allow yourself time to shower, use the lounge, sauna and steam rooms.

Minimum Age

The Grand America Spa and Salon accepts appointments for guests 18 years of age and older.

Facility Fee

Use of The Grand Spa requires a daily fee. For those with a reserved spa treatment there are no additional charges for spa facility use on the day of service.

Cell Phones

So you may fully enjoy your spa experience, and as a courtesy to other guests, we request that you turn your cell phone off during your visit.

What to wear

Robes and slippers are provided for your comfort. Professional draping is performed throughout the duration of your spa treatment.

Gender Preference

All our service providers are well versed in a variety of services and are very professional. If you have a gender preference, please indicate at the time of booking.

Medical concerns and comfort level

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies, sensitivities, or if you are pregnant.

Cancellation Policy

Should your plans change, we request the courtesy of a cancellation notice at least 4 hours in advance of your scheduled time for any single service. A 24-hour notice is required for any multiple service or spa package cancellation. Late cancellations will be charged 50% of the fee. The full service will be charged for any late cancellations or no-show appointments.

Services and prices are subject to change.