Center Courtyard Fountain at The Grand America Hotel

Guest Information

The Front Entrance of The Grand America Hotel The Front Entrance of The Grand America Hotel

+ Welcome To The Grand America

These are extraordinary times for all, and we appreciate your business. Most importantly, we are grateful for the opportunity to bring you warmth and comfort during this time. We look forward to welcoming you to downtown Salt Lake.

Sincerely,
Chris Erickson, Hotel Manager

Table with a bowl of sugar cubes, a cup of tea, finger sandwiches, and scones for Afternoon Tea at The Grand America in Salt Lake City. Table with a bowl of sugar cubes, a cup of tea, finger sandwiches, and scones for Afternoon Tea at The Grand America in Salt Lake City.

+ Dining

Executive Chef Fernando and our Culinary Team are preparing some of your favorite dishes. For your safety and ours, Grand America and Salt Lake County require face coverings in public areas and while moving through the restaurants. Please visit our outlet pages to view hours and menus.

Explore Dining Options
Couple's massage at the Grand Spa in Salt Lake Couple's massage at the Grand Spa in Salt Lake

+ The Grand Spa

Make plans for pampering at Salt Lake’s only Forbes Travel Guide Five-Star Spa. From a luxurious facial to a relaxing massage and a variety of refreshing salon services, The Grand Spa provides the perfect relaxing getaway.

    Hours:

    Monday – Wednesday 8:00 AM – 7:00 PM
    Thursday – Saturday 8:00 AM – 9:00 PM
    Sunday 9:00 AM – 7:00 PM

    Please note the Locker Rooms are temporarily unavailable.

    Explore the Spa
    The Indoor Pool The Indoor Pool

    + Indoor Grand Spa Pool

    The Indoor Grand Spa Pool is open for hotel guests and operating at a reduced capacity to create a healthy and safe environment that enables appropriate social distancing. The health and wellbeing of our guests and employees are our top priorities. We may not accommodate all hotel guests at the Indoor Pool, especially during peak times. We appreciate your patience with our team as we strive to ensure a positive, memorable experience for all guests.

    Please note the following as you plan your visit:

    • We admit guests on a first-come, first-serve basis with a maximum capacity established by the Health Department.
    • Each party will have one hour at the Indoor Pool.
    • The Grand Spa Indoor Pool is available only for hotel guests.
    • Guests must wear a face mask upon pool arrival, departure, and when entering restroom facilities.
    • Observe a six-foot physical distance between you and other parties.
    • There is limited space in the hot tub; physical distancing is required.
    • Indoor Poolside Dining is not available. Visit our Dining Page to learn about Food & Beverage options.

    Hours:

    Monday – Thursday 8:00 AM – 9:00 PM
    Friday – Saturday 8:00 AM – 10:00 PM
    Sunday 8:00 AM – 7:00 PM

    No lifeguard on duty. Children require adult supervision. Guest passes and day passes are not available. In line with county guidelines, The Grand Spa Locker Rooms, Sauna, and Steam Rooms are closed. We have temporarily paused the Indoor Pool Access Fee.

    View of The Outdoor Pool and Poolside Cafe View of The Outdoor Pool and Poolside Cafe

    + The Outdoor Pool

    The Outdoor Pool is set to open to the public Friday, May 7th, 2021 (weather permitting). Poolside dining will also be available.

    Hours
    Daily 9:00 AM – 8:00 PM

    + Please Note

    Please contact our guest services team via phone or text for assistance. (801) 829-9622

    FAQ

    For your safety and ours, The Grand America Hotel and Salt Lake County require the use of face coverings in public areas as of June 27, 2020. The Grand America Hotel’s public areas include the lobby, elevators, hallways, retail spaces, spa, and while moving through the restaurants and fitness center. Hotel guests and visitors can see the Front Desk should they need a face covering.

    Daily Housekeeping and Turndown Service are available only upon request.

    To schedule Housekeeping Service or Turndown Service,
    • Call or text (801) 829-9622
    • Press the “Housekeeping” button from your guestroom phone

    Please provide a time that you will not be in the room to ensure physical distancing with our Housekeeping Team.

    Check-in is 3:00 PM. Check-out is 11:00 AM.

    To check-out, follow the instructions on your television or dial “0” from your guest room. Please leave the guestroom key in your room or the key drop by the guest elevators.

    + Hotel Amenities

    FAQ

    Daily | 24 Hours

    Guests must wear a face-covering unless engaged in strenuous physical activity.

    Please check in with The Grand Spa, located on the first floor. Access is first-come, first-served with a limit of ten guests per hour.

    The Grand Spa Locker Rooms and Lounges are temporarily closed until further notice. Thank you for your understanding.

    + Health and Safety

    With concern surrounding Coronavirus/COVID-19, we are taking extra measures to protect guests, employees, and the community. We continue to monitor the latest health authority statements and direction from the CDC to support our guests and employees. For your safety and ours, The Grand America Hotel and Salt Lake County require the use of face coverings in public areas.

    We instruct our employees to, and we ask that guests wear face coverings, practice social distancing, and wash their hands often.

    Employees and guests are not to enter if they currently have or experienced any of these symptoms within the past 14 days: fever, cough, shortness of breath, muscle soreness, changes in taste or smell, sore throat.