Guest Information

Center Courtyard Fountain at The Grand America Hotel Center Courtyard Fountain at The Grand America Hotel

+ Welcome To The Grand America

We look forward to welcoming you to Salt Lake City. These are extraordinary times for all, and we appreciate your business. Most importantly, we are grateful for the opportunity to bring you warmth and comfort during this time.

Chris Erickson, Hotel Manager

+ Hotel Information

(801) 829-9622

If at any time you need assistance, please contact our guest services team via phone or text.

The Newsstand
Daily 6:00 AM – 10:00 PM
Sundries and Snacks

The Grand Spa
11:00 AM – 7:00 PM

Reserve a Service Online →


The Grand Spa Locker Rooms and Lounges, Indoor Spa Pool, Outdoor Pool, Fitness Center, JouJou, Women’s Store, Men’s Store, and La Bonne Vie are temporarily closed until further notice. Thank you for your understanding.

Daily Housekeeping and Turndown Service are available only upon request.

To schedule Housekeeping Service or Turndown Service,
• Call or text (801) 829-9622
• Press the “Housekeeping” button from your guestroom phone

Please provide a time that you will not be in the room to ensure physical distancing with our Housekeeping Team.

Check-in is 3:00 PM. Check-out is 12:00 PM noon.

To check-out, follow the instructions on your television or dial “0” from your guest room. Please leave the guestroom key in your room or the key drop by the guest elevators.

+ Dining

24-hour In-Room Dining

Breakfast: 6:30 AM – 10:30 AM
All-Day Fare: 11:00 AM – 9:30 PM
Late Dining: 9:30 PM – 6:00 AM

Lobby Lounge

Breakfast: 6:30 AM – 10:30 AM
All-Day Fare: 11:00 AM – 9:30 PM

The Gibson Girl Lounge

Friday – Saturday 5:00 PM – 11:00 PM

The Garden Cafe, La Bonne Vie, Afternoon Tea, and Sunday Brunch Lounge are temporarily unavailable.

+ Hotel Measures

The health and well-being of our guests and employees are of unparalleled importance. With elevated levels of concern surrounding Coronavirus/COVID-19, we would like you to understand the measures we are taking to protect the interests of our guests and employees, as well as the public interest.

With guidance from Salt Lake County, our employees have been instructed to, and we ask that guests wear a face covering, practice social distancing, and wash their hands often.

Employees and guests are not to enter if they currently have or experienced any of these symptoms within the past 14 days: fever, cough, shortness of breath, muscle soreness, changes in taste or smell, sore throat.